6 Features to Consider During Logistics Website Development

In the current digital era, each company's success depends on having a strong online presence. But do you know why it is true, especially for a logistics company?

With customers expecting fast and reliable delivery of their goods, logistics website development is the need of the hour. Due to this change in the behavior of the customers, you might feel you need to upgrade your logistics system.

If you do, you are not alone!

One of our clients, Valtar Transporte , faced a similar issue. They outgrew their processes and contacted us to help them digitize and streamline their logistics operations.

And now they fulfill hundreds of orders through that platform with ease!

But do you know the one thing we constantly kept in mind while designing the platform?

The features!

You see, your logistics website will become the go-to place for your customers to interact with your company. Not just that, they will be able to browse available services and place orders too.

However, developing a logistics website can prove to be a daunting task, especially where features are concerned.

You wouldn’t want to overwhelm your customers with too many features. But not having the essential ones will also not work.

Therefore, it is necessary to strike the right balance so the website fulfills the needs of your business and your customers.

For your convenience, we have compiled a list of essential features that you must include in your logistics website.

So let’s get right into it!

Features to Consider During Logistics Website Development


A user-friendly interface is a must-have for any website. Users should be able to navigate the website easily and perform necessary actions with ease. A simple and intuitive design with limited functionality is far better than a complex design and confusing navigation.

Benefits of a User-Friendly Interface

  • 1. Helps reduce bounce rates.
  • 2. Increases chances of converting visitors into customers
  • 3. Facilitates users in finding what they are looking for (You can use a “Search” bar for that)

When we order a product online, we are bound to track it. Although the shipping company provides an estimated date of arrival, we still check the status of the product. And that is understandable.

The same is true for your customers.

When they order something, they would want to know where the package is and when it is arriving. In fact, if you provide real-time tracking information to your customers, that will give a huge boost to your brand.

Another feature you can consider during logistics website development is the option to manage shipments like changing delivery dates and addresses. That could go a long way in increasing customer retention rates.

Benefits of Real-Time Tracking and Shipment Management

  • 1. Reduces customer inquiries.
  • 2. Increases customer satisfaction.

There are a lot of aspects to logistics, and it is hard for just one company to manage everything. Therefore, logistics companies often work with multiple partners like carriers, warehouses, and custom brokers.

If you integrate your website with these partners, it would offer a seamless experience to your users. Sometimes there are different kinds of similar web apps that you can integrate into your website with the help of a logistics app development company.

Naturally, the customer satisfaction and retention rate will improve drastically, giving you a higher ROI.

Benefits of Integration with Logistics Partners

  • 1. Displays shipping rates from different carriers.
  • 2. Allows customers to choose their preferred carriers.
  • 3. Generates shipping labels automatically.
  • 4. Helps streamline shipping management.
  • 5. Reduces shipping times.

Isn’t it shocking when you buy something online and the final price that comes out is way more than you expected? If that happens, will you ever go back to that platform?

Of course not!

We want to know exactly how much amount the company will charge us for shipping and other services. We would be willing to pay if we know beforehand how much the amount is and if there is any option to reduce it or convert it to EMI.

Therefore, you must add customizable pricing and payment options to your logistics website so your customers don’t face the issues mentioned above.

Apart from that, having an in-built pricing calculator could be a huge plus. If it allows your customers to get an estimate about the cost of shipping based on weight, destination, dimension of the package, etc., it would definitely improve their experience.

Another feature that you can add with an expert logistics website development service that will improve user experience apart from offering multiple and flexible payment options is to provide a wallet. That way, customers can easily make payments for shipping instead of using a payment method every time.

Benefits of Customizable Pricing and Payment Options

  • 1. Offers convenience to customers.
  • 2. Allows them to manage their shipping cost.

This is one of the most critical components of any business.

Your logistics website should have a channel where users can easily reach out for support. The support page must have essential information like email addresses, phone numbers, and chat support.

We all know how important feedback is to grow and improve services. Therefore, there must be a system in place that customers can use to give feedback about their experience.

Benefits of Customer Support and Feedback

  • 1. Improves the website.
  • 2. Improves overall user-experience.

This is the top concern of users when it comes to online transactions. Since your logistics website will handle multiple transactions daily, it is important to have robust security measures in place to protect customer data. That includes SSL certificate, firewalls, and anti-virus software.

Your customers will appreciate it if you are transparent about how you collect, store, and use their data. Therefore, having a dedicated page on it will be beneficial in maintaining trust.

Benefits of Security and Data Privacy

  • 1. Keeps customer information safe.
  • 2. Reduces risk of malicious transactions.
  • 3. Improves trust of customers.


In Conclusion

Developing a logistics website is an essential step for any logistics company that wants to stay relevant and competitive. We hope this list of features helped you identify the ones that are important for your business.

The next natural step is to design the platform. If you are wondering how you can do that, feel free to contact us. Take Off Labs is a logistics app development company, and we would love to help you build the platform you have envisioned.


TOL